Are ‘New Kids on the Block’ scary? We don’t think so...

by Hannah 10/20/2008 12:05:00 PM

Most of you are fully aware of social media but to many of our clients it is the new kid on the block, so to speak.

Metrica works with many clients that have celebrity brand association, for example James Brown London. This is a good example of a client that is seeing bloggers fast becoming as influential in their field as most journalists. Mario Lavandeira, AKA Perez Hilton is renowned as one of the most powerful and most recognised names amongst celebrity gossip. With an average of 198 million page views a month (according to Quantcast) and advertising space on his homepage fetching up to a staggering $54,000 a day. 

Celebrities fear the wrath of this blogger who started his site from a laptop in a coffee shop. He has his favourite celebs and then there are those who dread his comments. Perez Hilton was voted second on the ‘Web Celeb 25’ in 2007. He is fast becoming a celebrity in his own right, no longer simply invited to press events, he now walks the carpet with the other celebs and is frequently cited as a source in UK gossip magazines.  

So how do PRs measure the impact of blogs such as Perez’, on their clients?  At Metrica, and particularly in the consumer team to which I belong, we firmly believe in normalising social media and using appropriate measures in much the same way as the rest of your media coverage. Daunted by the ever increasing number of blogs? Similarly to having key media lists in traditional media, a good way to start measuring blogs and the impact they have on your audience is by tracking a select list of influential blogs to your client.  As the consumption of conventional media is declining, it is even more important to focus on the quality and impact of social media. 

In the same way that a PR would reach out to a journalist who was making negative remarks about their client/brand, they should do the same with a blogger. Perez Hilton was continuously making negative remarks about Victoria Beckham, so she went and had lunch with him!  She showed him that his perception of her was completely not true and since then she has been one of his ‘favourite’ celebrities.  

Whilst social media is new to some people, it doesn’t have to be frightening.

Comments

10/21/2008 10:51:35 AM

In my opinion measuring social media is one of those topics about which everyone has an opinion, but nobody agrees on the solution. I agree with “normalising” social media measurement along side PR measurement, as social media is more aligned with the goals of a PR program than it is with marketing.

In the absence of any accepted metrics, brands still need to be able to determine whether or not a social media program is moving the needle, moving product or otherwise making an impact.

Qualitative analysis is often put on the back burner when it comes to social media with statistic-based metrics being the favoured option. I think a combination of both is needed to gain a holistic view in order to appropriately assess the tonality, sentiment and brand positioning across various social media platforms.

Interaction gb

10/21/2008 5:22:01 PM

You took the words right out of my mouth, I couldn't agree more!
Thanks for your comments.
Hannah

Hannah gb

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