Tim's week in social media

by Tim 8/27/2010 5:39:00 PM

This week:

  • An Australian "futurist" predict the end of printed newspapers within 12 years
  • Germany legislates to stop employers from auditing potential employees on Facebook
  • Sports stars are banned from Twitter

Twelve years left for newspapers?

Australian media strategist Ross Dawson has predicted that newspapers will be irrelevant in Australia by 2022. He argues that the socialisation of content means the current media organisations and journalists will need to reinvent to share any future spoils. He doesn’t argue that newspapers will cease to exist, but that the current model will change significantly. He points to an iPad style news reader future where ideas are crowd sourced and the best journalists oversee conversations. This is already happening and it is likely there will be both victors and victims, as some adapt and share the profits of doing so, and others who either refuse to or are unable to adapt. 

German Facebook users get a reprieve  

Politicians in Germany are legislating to prevent employers from checking the Facebook profiles of future employees. The proposed law will allow employers to check the profiles of prospective employees through professional networking sites such as LinkedIn, but not through “social” sites like Facebook. Individuals have always been able to restrict the content on their profile though most do not. For those of us not protected by legislation the advice is to restrict access to your profile, or just don’t let anyone take compromising photos of you in the first place. 

Sports stars banned from Twitter

There have been numerous examples of sports team news being leaked by players on Twitter before any official announcement. Others have sought to hit out at perceived injustices from their employers. Rather late in the day several sporting bodies have reacted by banning their players from tweeting while on official duty. England’s cricketers have been banned, Leicester’s rugby team have suffered the same fate. These sporting bodies are facing the same challenges as many organisations. They are no longer able to control the message or the content. In the past there would only be a very small coterie of official spokespeople. Now anyone with a phone can broadcast to the world with bored sportsmen having more time than most. Closing ranks is no longer possible and a different approach will have to be adopted as a social media generation won’t accept being cut off. 

Tim's week in social media

by Tim 8/20/2010 9:29:00 AM

This week:

  • News International to build a bigger paywall
  • Not all is rosy with Google Streetview
  • Facebook accounts for almost half of the average Briton's mobile web usage 
  • Facebook launch location service Places
  • Is Facebook moving away from open third party applications?  
News International to build a bigger paywall

Several sources are reporting that News International plan to extend their paywall to include both The Sun and News of the World. This marks a significant shift from current trends where paywalls have been placed around sites providing either niche, such as the Financial Times, or ‘quality’ content, such as The Times. The plan is to offer exclusive video content to draw customers. Roy Greenslade argues that the News ofthe World and The Sun sites currently attract few readers, when free, rendering “paywalls counter productive”.

The paywall means the ‘closure’ of several major UK newspapers to social media and sharing of news. It also leaves open the question of when and if other titles will follow in an attempt to stem heavy losses. Is News International bucking the global trend or starting a new one?

Not all is rosy with Google Streetview

Taiwanese company Next Media Animation have created a video to explain Google’s current problems with privacy and Streetview. A Spanish court this week summonsed Google for breaching the privacy of wi-fi users after the company admitted collecting browsing data while filming images for Google Maps.

Facebook accounts for almost half of the average Briton’s mobile web usage

After recent reports that Americans are spending even more time social networking, in the UK Ofcom has found that Britons are spending more time consuming media than ever before. The “explosion” in use of mobile data has granted access throughout the day as people are no longer fixed to devices athome or in the office. Facebook accounts for 45% of all mobile web use in the UK. Social networkinga ccounts for a quarter of the total time spent online in the UK.

Facebook launch location service Places

In the USA Facebook has launched Places, which mimics Foursquare and allows users to check in to venues. Itis currently available through the US iPhone Facebook app. This poses questions about privacy, that have previously been aired about both Facebook and Foursquare. If it becomes popular, Places will increase the time spent on the site while mobile. If the reported collaboration with Foursquare is true, could Facebook become the only site we access from our smartphones? Location based searching is already taking off and location is becoming increasingly important to social networking sites. This opens up huge opportunities for marketers to better understand their audience, where they live and where they spend theirtime. Measuring social media output by location also looks like a more realistic possibility.

Is Facebook moving away from open third party applications?

Facebook is moving third party application boxes to tabs on personal profile pages. This means that my friends will no longer see imported information on my profile (in a box on the left hand side) but will need to click a tab (at the top) to view it. This makes it less likely that the content will be looked at but looks like a temporary move. One of Facebook’s great strengths has been that it is open to third party applications and developers. Developing an alternative to Foursquare and reducing the visibility of third party content could hint at moves to close ranks and move to in-house applications.

Should we be warned?

by Eliot Mannoia 8/17/2010 9:57:00 AM

Control C and Control V. Copy and Paste. Simple tools that have significantly impacted the way we work, in particular the speed at which we can work, and similar to most things in life short cuts bring along with them certain risks. 

We have heard for several years about "copy-paste journalism" and the corresponding effects of poorly researched reports. Couple that with the common practice of non-statisticians making absolute statistics-based statements illustrate the danger of widespread misinformation. Ben Goldacre has made this latter issue the central theme of his website and critically analyses statistical claims, amongst other claims, made in articles ranging from large company payouts to reports on child abuse. 

Thomas Pyzdek summarised the general concern with statistics well when he wrote “Statistics are numbers. They are an abstraction of reality and, because of this, they are not the reality itself. People often forget this and begin to think of customers and employees as revenue or cost sources, complaints, or something other than complete human beings. In this sense, anything that uses numbers represents a potential barrier to understanding the reality being studied.”

Warning labels, sell-by dates, expiry dates and the like are found on countless products and services in an attempt to offer transparency, inform and basically protect the consumer. Should one extend this service to the field of journalism and the related information which they provide? Tom Scott has wittily created a collection of pseudo warning labels which could be applied to inform on the content's accuracy. The pictures of the labels speak for themselves and make a good case for the ever increasing duplication of information. Apart from the above illustration other label examples include warnings that the article is basically a copy of a press release, the medical claims within a given article have not been peer-reviewed or that a particular story was sourced from Wikipedia.

Although these labels are comical in nature they do address a real issue and form part of a wider debate about the quality of journalism, especially in a time when staff and resources are being cut. Given that Metrica measures what is published the implications of this topic are of obvious interest.

 

Tim's week in social media

by Tim 8/12/2010 5:11:00 PM

This week: two lists, one classifying the leading styles of engagement in social media and the other giving reasons to blog; The Independent newspaper publishes falsities picked up on Wikipedia; Wikipedia’s founder Jimmy Wales argues that The Times paywall will fail and Foursquare open a shop.

How do you engage with social media?

Social media engagement advice has been given by Mashable, where Matthew Latkiwicz writes about picking “the right social media engagement style.” He outlined the “top five engagement styles that dominate the social web.” They are:

  1. The game show host”: social media content dominated by competitions and special offers
  2. Your friendly neighbourhood service rep”: where social media acts as an extension to the customer service team and opens up a direct channel for communicating with customers and addressing their needs
  3. The beehive”: encourages all employees to participate, rather than through one official corporate profile.
  4. The community builder”: those who create a community around their activity, sharing news and opinion that may or may not be directly business related, but that the community will be interested in
  5. The friend”: conduct social media accounts to continue to develop personal relationships with their customers
The comments suggest that a blend of these styles tends to suit. As with any strategy, there is no one size fits all answer and companies need to decide based on their reasons for engaging insocial media in the first place.
 

Reasons for companies to blog

Reading “Why entrepreneurs should write” at Readwriteweb resonated with my own reasons for writing for Metrica’s and my own personal blog. It is a great way offorcing yourself to collect your thoughts, form views and ensuring that youkeep yourself up to date with developments in your sector. As the post outlines, writing a blog shouldn’t just be for personal reasons. ShinyShiny suggest “at least five good reasons why:”

  1. Transparency – it really shows what your company is about
  2. Allows your company to put your side of the story across
  3. Creates an opportunity for customers to give feedback
  4. New content on your site mean new eyeballs
  5. Creates an opportunity for internal opinion forming

The Independent publishes falsities taken from Wikipedia

Wikipedia is a wonderful resource though I am often staggered at the level of trust people sometimes have in a site that leaves itself wide open to pranksters. Wikipedia pages have famously been open to abuse, such as the profile of Thierry Henry. I was therefore amazed to read that The Independent newspaper had made an incorrect statement about founding of the Big Chill music festival, which had so clearly been placed on Wikipedia by a prankster. The Media Trust published research today that suggested regional news outlets are spending less time researching stories and speaking to sources, but The Independent’s recent slip-up might suggest this is afflicting a wider portion of journalism that we thought.
 

Wikipedia’s founder Jimmy Wales doubts The Times paywall

Wikipedia’s founder Jimmy Wales has described The Times paywall as a “foolish experiment.” He contrasted the examples of the Wall Street Journal and Financial Times, who each have specialist content that people will pay for, with that of The Times which offers a mainstream service. This is something many commentators suggest is a likely outcome, though this depends on whether other news outlets also start charging.
 
Wales cited an example where he Tweeted a question he gave to Lord Brown, former BP CEO, which was reported in The Times. People stopped sharing this when they realised they couldn’t view the content Wales had linked to.
 

Foursquare opens a shop

Check-in service Foursquare has now opened its own shop selling badges and t-shirts. This means that those who unlock coveted “prizes” will be able to own a physical copy of this. As the current ‘Mayor of Metrica’ I wonder if I can ask the company to buy me a badge (pack of five for $5) to show off my elevated status? 

 

Tim's week in social media

by Tim 7/27/2010 4:13:00 PM

Whistle blowing site Wikileaks yesterday published thousands of pages of secret US military documents relating to the Afghanistan war. This has been dubbed the “biggest intelligence leak of all time” and provides the most detailed picture of the conflict to be drawn to date. Working in partnership with newspapers The New York Times, The Guardian and Der Spiegel to publicise the leak shows both social and mainstream media working together to set the news agenda. This is likely to have serious political consequences. The true impact of the publishing of these documents is yet to be established.

 

Last week university researchers in Boston released a Twitter ‘mood map’ charting the sentiment of Tweets across the USA on a typical working day. The team from Northeastern University rated different words as displaying different levels of either positive or negative sentiment. These sentiment scores were then divided into US states and times of the day to create the mood map. It shows that early morning positivity was replaced by a more negative mood as the working day draws on.

 

It is possible that some words could have been taken out of context and that sarcasm wouldn’t be taken into account with such systems. Computer scientist John Mislove, who worked on the study, admits that the “simple approach” could lose some of the subtleties of sentiment behind Tweets. What is incontrovertible though, as stated by Steven Gray of University College London, is that “Twitter offers researchers a unique, live data set that changes by the minute.”

As buying decisions are increasingly taken based on customer reviews and feedback online the threat of malicious, spam or fake reviews is growing. Most people implicitly trust that online reviews are genuine though there is little to stop rival companies posting untrue negative reviews about your products. This has led some companies to offer guidance to help those affected.

The British monarchy was widely reported to have joined photo sharing site Flickr. A range of current and historical images are available on the page.  

Tim's week in social media

by Tim 7/20/2010 11:26:00 AM

This week: The Times loses two thirds of its online audience after forcing users to pay to access its content; UK politician Tessa Jowell apprears as a landmark on Google Maps; British Airways embraces mobile technology; Coca-Cola get their hands burnt in a Facebook promotion and smartphone game Skies of Glory bridges the Apple – Google divide.

The Times newspaper has reportedly lost 66% of its users since erecting a paywall around its content. While this is not has high as the 90% that some had predicted, further losses could follow when the price is increased following an introductory offer. Former Guardian editor Peter Preston highlights the Daily Mail as an example of a news site that doesn’t need to “put up a paywall or lose money”. He argues that “the online market, like the print market, is beginning to set different rules for itself” where it is possible for different models to happily co-exist.

UK Labour politician Tessa Jowell has appeared on Google Maps as a landmark, a right normally reserved for notable buildings and businesses. Search Google Maps for the Houses of Parliament and there she is. Like any landmark on Google Maps it is possible to read reviews of Jowell, these describe her/the landmark as variously: “deeply moving” and “profound.” Jowell herself was reported to have said: "In opposition it can often feel like you've been forgotten in the public mind. I'm therefore grateful to Google for putting me back on the map."

It appears that Jowell isn’t the only politician marked on the map. According to the Google Maps Fail blog it is possible to get driving directions from for Prime Minister Tony Blair to Tessa Jowell. This should take you four hours and 44 minutes.

New Media Age has reported that British Airways is launching a smartphone app allowing customers to check in and board planes with their phones.

Coca-Cola has been forced to cancel a Facebook promotion that allowed the company to ‘hijack’ users’ profiles to post messages in their name. This went awry after the promotion led to the Facebook profile of a 14 year old girl state she had seen a hardcore pornographic film. The mother of the child posted a complaint to the popular parenting forum Mumsnet. Coca-Cola withdrew the campaign and have since apologised.

The highly competitive smart phone market looks increasingly like being dominated by Apple and Google. This doesn’t necessarily mean that owners of handsets running Google’s Android operating system need to miss out on fighting their iPhone owning peers. Popular iPhone game Skies of Glory allows Android and iPhone users to ‘fight’ each other meaning that whichever system you operate you can stay social with your friends – provided playing World War II games is your idea of social.

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