Our customer training department offers a full range of training and support resources to suit your exact needs.

Training is complementary to our clients and comprises:

• Initial full product overview training to get new users proficient in using the tool
• Refresher training for not so regular users
• Up-skill training for super-users to really get the best from the product
• New functionality training seminars and support videos
• Step by step video modules on every aspect of our products functionality
• Train the trainer sessions to enable you to roll out the product to your clients

Dependant on feasibility we can deliver our training:

• Face to face, either in your office or ours
• One-to-one or one-to-several screen share
• Joint access webinars (drop in for any client and seminar based)

We also offer a full range of follow-up support tools which you will find on these pages. All our training is aimed to help the user learn new skills by practice, so audience participation is always encouraged.

Book training online, or please get in touch with us to discuss your exact needs at trainers@gorkana.com.

There are so many features and functionality that come with our Gorkana Media Database service. If you're new to the service, take a look at our quick start guides. Our step-by-step tips and tricks videos might show you a thing or two you didn't already know...

The Gorkana Customer Training Department is happy to announce dates for our regular refresher training on our new Media Database product. These are open-access webinar sessions and are live tutorial based.

If you feel you would benefit from attending one or more of the sessions, please feel free to contact us to discuss your choice of dates, and book in to attend. We look forward to meeting with you on-line.

Overview of new Media Database Webinars 30–40 minutes

• Tuesdays 2pm
• Wednesdays 4pm
• Thursdays 4pm

Media Database - Bite-size webinar training:

• Module 1 – Quick Search – Running weekly Thursdays at 10am (Duration 15 minutes)
• Module 2 – Advanced Search – Running fortnightly Wednesdays at 4.30pm (Duration 5 minutes)
• Module 3 – Press Release Distribution – Running fortnightly Fridays at 2pm (Duration 30 minutes)
• Module 4 – PR Activity Tracker – Running fortnightly Fridays at 9.30am (Duration 30 minutes) Coming Soon

Having trouble logging in to the portal and accessing your media coverage? Want to find out how you can share your most important clips with colleagues? Take a look at our step-by-step guides or book a training session.

Monitoring - Bite-size webinar training:

• Module 1 – Portal Dashboard Customisation – Running fortnightly Wednesdays at 3.30pm (Duration 10 minutes)
• Module 2 – Filtering your media coverage – Running fortnightly Fridays at 3pm (Duration 10 minutes)
• Module 3 – Analysing your clips – Running fortnightly Wednesdays at 11am (Duration 15 minutes)
• Module 4 – Clipbook & Printing – Running fortnightly Fridays at 2pm (Duration 10 minutes)
• Module 5 – Creating Reports – Running fortnightly Wednesdays at 10am (Duration 15 minutes)
• Module 6 – Streaming Broadcast – Running fortnightly Wednesdays at 3.30pm (Duration 15 minutes)

Gorkana Radar - Bite-size webinar training:

• Module 1 – Gorkana Radar User Interface – Running fortnightly Wednesdays at 4.30pm (Duration 20 minutes)
• Module 2 – Creating Search Strings – Running fortnightly Wednesdays at 10am (Duration 15 minutes)
• Module 3 – Twitter Insights – Running fortnightly Fridays at 3pm (Duration 30 minutes)
• Module 4 – Facebook Channels – Running fortnightly Fridays at 9.30am (Duration 30 minutes)

Please contact us on trainers@gorkana.com to book onto any of these sessions.

For questions or queries about our PR Measurement & Analysis services, get in touch with the Analytics and Insight team at:

accountsupport@gorkana.com, or call +44 (0)20 7664 0800.

For questions or queries about our PR Measurement & Analysis services, get in touch with the Account Support team at:

accountsupport@gorkana.com, or call +44 (0)20 7674 0200.

Gorkana Radar - Bite-size webinar training:

• Module 1 – Gorkana Radar User Interface – Running fortnightly Wednesdays at 4.30pm (Duration 20 minutes)
• Module 2 – Creating Search Strings – Running fortnightly Wednesdays at 10am (Duration 15 minutes)
• Module 3 – Twitter Insights – Running fortnightly Fridays at 3pm (Duration 30 minutes)
• Module 4 – Facebook Channels – Running fortnightly Fridays at 9.30am (Duration 30 minutes)

Please contact us on trainers@gorkana.com to book onto any of these sessions.

If you have any questions or queries about copy invoices, purchase orders, change of address details or any other general accounts enquiries, you can reach our Finance team via:

accounts@gorkana.com, or call +44 (0)20 7664 0783

Click here to download a copy of our Media Monitoring Service Standard Terms and Conditions