How many colleagues do you count as friends on Facebook? I’m friends with quite a few of Metrica PR Measurement staffers – at least 15 at last count, including three Directors, one Senior Account Manager and two Managers. So, should I be watching my words when I update my status or post on other walls?
There are plenty of horror stories about employees losing their jobs following “inappropriate” activity on social networking sites, such as being caught using Facebook when supposedly ill or even for calling work “boring” in a status update. A recent survey conducted by Deloitte found that 60% of business executives believe they have the right to know how their employees portray themselves and their organisations on social networking sites. Unsurprisingly, employees disagree, with more than half of workers saying their social networking pages should not be their employer’s concern.
According to the Deloitte survey, one-third of employees don’t consider what their boss or customers might think before they post material online. I myself am one of the 33%, as it never occurs to me to vet what I say before I update my status. However, I do have the benefit of 1) liking my job and therefore being unlikely to complain about it in general, not just on Facebook or Twitter and 2) reserving my status updates for important stories, such as “Ria went to the UK premiere of Star Trek last night”. Yet, if I ever did want to complain about, is it not my right to do so on my personal Facebook page, no matter who I’m friends with?
Of course, if I ever did discuss my company negatively, it’s not just employers or clients who could be affected. If third parties can see “I hate Company X” in status updates, opinions can be affected, potential new business can be compromised and/or reputations can be damaged. For PR professionals, what kind of systems are put into place – is it the remit of the PR team or the HR team to monitor what staff are saying? If, indeed, this should be monitored in the first place?